Frequently Asked Questions

Placing an order is simple! Browse our catalog, click on any book to view details, and click "Add to Cart." Once you have added all your items, go to your cart and click "Checkout." Follow the prompts to enter your shipping and payment information to complete your order.

You can cancel or modify your order only before it has been shipped. Once the order has been dispatched, it cannot be changed. Please contact us immediately at sales.booksclinic@gmail.com or call +91 9589133777 with your order number, and we will do our best to accommodate your request.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account, going to "My Orders," and clicking on the tracking link. Tracking information may take up to 24 hours to update after shipment.

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI payments, net banking, and popular digital wallets. All payments are processed through secure, encrypted payment gateways to protect your financial information.

Delivery times depend on your location and the shipping method chosen:

• Standard Shipping: 5-7 business days (domestic)
• Express Shipping: 2-3 business days (domestic)
• International Shipping: 10-21 business days

Orders are processed within 1-2 business days before shipping. For more details, visit our Shipping Information page.

Yes! We offer free standard shipping on orders above a certain threshold. The current free shipping threshold is displayed at the top of our website. Free shipping applies to domestic orders only and uses the standard shipping method.

Yes, we ship to select international destinations. International shipping costs and delivery times are calculated at checkout based on your location. If your country is not available at checkout, please contact us and we will try to accommodate your request.

If your package is significantly delayed beyond the estimated delivery time, please check the tracking status first. If the issue persists, contact us with your order number and we will investigate with the carrier. For packages marked as delivered but not received, check with neighbors or building management, then contact us if unresolved within 3 business days.

We accept returns within 7 days of delivery, provided the books are in their original, unread condition with all packaging intact. To initiate a return, log into your account, go to "My Orders," select the order, and click "Request Return." For full details, visit our Returns Policy page.

Once we receive and inspect your returned item, refunds are processed to the original payment method within 5-7 business days. Bank transfers may take an additional 3-5 business days to appear in your account. You will receive a refund confirmation email once the refund has been initiated.

We apologize for the inconvenience! Please contact us within 48 hours of receiving your order with photos of the damaged or incorrect item. We will arrange a free return pickup and send a replacement at no additional charge, or issue a full refund including shipping costs.

Click the "Login" button in the top right corner of the website, then select "Sign Up." Enter your name, email address, phone number, and create a password. You may need to verify your phone number via OTP. Once registered, you can track orders, save your wishlist, and checkout faster.

Click "Login" on the website, then click "Forgot Password?" below the login form. Enter your registered email address and we will send you a password reset link. Follow the link to set a new password. If you do not receive the email, check your spam folder or contact us.

Log into your account and click on your profile icon in the top right corner. Select "My Profile" to update your name, email, phone number, and shipping address. Changes are saved immediately. If you need to change your password, use the password reset option.

Yes, all books sold on our website are brand new, original, and sourced directly from publishers or authorized distributors. We do not sell used, pirated, or counterfeit books. Every book is inspected before shipping to ensure quality.

Book Combos are curated bundles of 2-3 books offered at a discounted price compared to buying each book individually. They are a great way to explore new authors or genres while saving money. Visit our Book Combos page to see available bundles.

Yes! We offer significant discounts on bulk orders, perfect for schools, libraries, corporate gifts, and book clubs. Bulk orders of 10+ books receive discounted pricing, and orders of 50+ books qualify for custom pricing. Visit our Bulk Buy page for details.

Absolutely! If you are looking for a specific title that is not in our catalog, contact us at sales.booksclinic@gmail.com with the book title, author, and any other details. We will try to source it for you and notify you once it is available.